Wig or Topper Exchange/Return Policy
We would like to ensure that you are completely satisfied with your purchase and ask that you contact us immediately if you need to exchange an item. Please call or email us at firstname.lastname@example.org and request a Return Authorization.
- The item must be returned in its original packaging and in factory condition.
- The item remains in new and as shipped condition.
- All label, tags and hairnet must be attached.
- Item cannot have any chemicals or hair products applied. No scent or odor must be detected.
Timing of Exchange/Returns
Please Email your Exchange/Return Request to email@example.com within 5 business days of receipt of the item. You are responsible for shipping return. Returns must have a copy of the original Invoice with reason for return inside.
Your return shipment must be post-marked no later than 10 business days from invoice date. A La Carte Salon & Wig Boutique is not responsible for loss of or damaged returned package in transit. Therefore, we recommend that the returned package is properly insured.
Terms of Exchange/Returns
- No restocking fees are applied for each return/exchange so long as it passes inspection and can be returned to inventory
- Customer is responsible for return shipping.
- Express Shipping fees are non-refundable.
- Items that do not pass inspection cannot be refunded or exchanged and will be returned to the customer.
Free shipping on wig orders over $150. We ship within the USA only.